Shipping policy
Thank you for shopping with Hot Mess Dress. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for full details.
Order Processing Time
All orders are processed within 2–5 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high order volume periods, processing times may be slightly delayed. If there is a significant delay, we will contact you via email.
Shipping Time
Estimated delivery times vary depending on your location:
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Domestic orders: 5–10 business days
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International orders: 7–20 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or courier delays.
Shipping Charges
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any applicable shipping fees will be clearly displayed before payment.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
If you do not receive tracking details within 7 business days after placing your order, please contact us.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error, contact us immediately. Address changes cannot be guaranteed after order processing begins.
Lost or Delayed Shipments
If your package is significantly delayed or appears lost in transit, please contact us and we will assist you in resolving the issue with the shipping carrier.
